Cancellation Policy

iMartTree doing its best to ensures that your order is safely delivered to you by the vendor within the promised delivery timeline. However, if you have ordered a wrong product you may cancel the order through your iMartTree account before it get shipped.

Minimum amount for order cancellation is $7.00


If it is Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy. A cancellation request cannot be made after your order is dispatched.

Kindly check your vendors terms and conditions page first.

Steps to follow

1. Login to iMartTree Account

2. Go to My Orders> Cancel Order

3. Select “Reason for Cancellation” & click on “Cancel Order”


Please Note:
If it is Prepaid Order, the amount will be refunded to you, in accordance with our Refund PolicyA cancellation request cannot be made after your order is dispatched

ORDER CANCELLATION BY iMartTree
Under some rare situations, iMartTree or any of our sellers can also raise an order cancellation request.

These situations could be –
Product out of stock with the seller
Restrictions on the number of products you can order, as per
Terms & Conditions of any
Offer/Discount Incorrect pricing or description of the productPayment fraud suspicion by our Credit & Fraud Avoidance Department Incorrect or Incomplete Buyer's Address Non serviceability of Buyer’s address by our courier partners or sellers of the *Order Transfer Marketplace