Buyer Protection Policies

Buyer Protection Policies
We offer 100% Buyer ProtectionPolicy to our customers. Our Brand of trust clearly defines our values, promising the best online shopping experience to our customers.

1. Genuine Products
Merchant guarantees to sell only genuine products to customers through Manufacturer's or Seller's warranty (wherever applicable)Brand new products (except Refurbished & Unboxed Gadgets)2. Secure Payments
Customers' Personal Data is kept ConfidentialAll Online Transactions are secured by SSL (Secure Socket Layer)3. Easy Returns, Replacements & Refunds
Return/Replacement request for any Order should be submitted within 10 days of receiving the Product.Refund/Replacement will be initiated only upon receiving of the productReplacement will depend upon the availability of the productIn case the product was damaged while in your possession, iMartTreewill not be under any liability to process the refund/replacementDamaged/ Missing/ Empty Packages need to be returned within 2 days of receiving the productOrder Replacement can be done in following cases:
-Wrong Size/ Color/ Style/ Quantity
-Missing Parts/ Accessories
-Defective/ Damaged (if not under Manufacturer's Warranty*)
-Not as per descriptionReturn Package should have the original Price tag and Packaging slipFew products are Non-Returnable. Please refer to the product page for further referenceFor Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre.
For more queries, please refer to Return, Replacement & Refund policies